FAQ's
Frequently Asked Questions
Hotel Nikko Bali Benoa Beach have created a list of Frequently Asked Questions, in order for you to get answers to your question as quick as possible. Below, you will find a list of the questions most frequently asked by our guests, grouped by lists.
Where do we book rooms at the best price?
We have a very informative and competitive website that features many offers and packages. We also work very closely with our Travel Industry Partners. Check out our Special Offers page to find out the latest offers we have for your upcoming holiday.
What advantages can I get booking directly from the hotel website?
We have a very informative and competitive website that features many offers and packages. We also work very closely with our Travel Industry Partners. Check out our Special Offers page to find out the latest offers we have for your upcoming holiday.
Can I request a specific room/suite (preferred floor, etc)?
For all bookings made directly with us, we will do our best to meet your needs and requirements, but we cannot make any guarantees.
How can I cancel my booking?
It depends on how you made your reservation. If it was made directly with the hotel then you can contact our Reservation Team. If it was made with a 3rd party, such as Expedia, Booking.com or a travel agent please contact them directly.
How far in advance do I have to book?
To secure some great rates and your favorite room we suggest you book as early as possible.To secure some great rates and your favorite room we suggest you book as early as possible.
We sometimes have last minute availability, but in general the earlier you book, the lower the room rate. Check out our Special Offers to find the best deal for you.
It is cheaper to book online?
Each method of booking (online or offline) usually offers different types of inclusion and therefore offers different rates. To get the best value for money, we suggest you to utilize our Book Direct benefits.
Can we book with you and cancel the reservation that was made through the agent and pay directly on arrival?
We work with many travel partners, each of which has its own terms and conditions. We suggest you contact them about any cancellation fees that may apply. Click here to find out more about booking directly with us.
At what time is the check-in for the room?
Standard check-in is from 14:00.
More helpful information regarding our hotel's general policy available here
At what time is the check-out for the room?
Standard check-out is at 12:00 noon.
More helpful information regarding our hotel's general policy available here
What are the reception opening hours?
Our hotel reception is staffed 24 hours.
Click here if you need to contact us prior to your arrival.
What is the cancellation policy at the hotel?
Cancellation terms depend on the deal or package you have booked. We recommend you to check the policy at the time of booking.
Click here for general hotel policies.
My email has not been responded to what should I do?
We will always try to respond to emails as quickly as possible during normal business hours. Please check your spam or junk folder in case our email response ended up there. You can also contact us by phone at (+62) (361) 773577.
I sent a private message on Facebook, but I did not receive a response. What should I do ?
You can contact us here or you can call us at (+62) (361) 773577.
How can I subscribe to receive news about Nikko?
You can sign up to get news from us on special offers and events on our website. You can also sign up to become a One Harmony Member and receive monthly newsletter with exclusive offers. Click here for more information.
How can I purchase a visa prior to my arrival ?
Please contact the Indonesian embassy in your home country. Visa On Arrival is provided to many countries, please check with your airline or click here for more information.
Can I cancel my booking because of force major ?
Please contact our Reservation team for cancellation on direct bookings due to force major. If you have booked through third party (online or offline), please contact your agency for the cancellation.
If I want to book a room in your hotel as a gift, how do I arrange this?
Please contact our hotel Reservation team to arrange this service. Click here to contact us.
Can I book dinner for a guest staying in your hotel?
If you have a client or friend staying at our hotel, or you would like to come to have a meal in our hotel, you can pre arrange this by contacting us