General Hotel Policies

It’s important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and many more. For additional details, please contact us and speak to our team.

Check-in Time
Our standard check-in time is 14:00 hours.
Your room may not be available for early check-in. We will try our best to have your room ready earliest.
In order to accommodate immediate early check-in, it is advisable to reserve the evening before your actual arrival at applicable one night’s room charge.

Check-out Time
Our standard check out time is 12:00 noon.
Late check out is available till 18:00 hrs at half day’s room rate and thereafter at full day’s room rate.

Cancellation Policy
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you have any questions, comments, or concerns, please feel free to contact us, by phone or via e-mail.

Hotel Currency Rupiah
Hotel Payment Options
American Express, Diners Club, JCB International, MasterCard, Visa
Payment may be settled upon check in US$ (Cash), or in Indonesian Rupiah (Credit Card payments) using the valid world wide exchange rate at the day of charge.
No personal or traveler’s cheques are accepted.

Pets : Pets are not allowed
Early departure fee charged
Extra-person charges may apply and vary depending on hotel policy.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No check out allowed on 31 Dec

Family Children – Kids Stay & Eat Free Policy
2 (two) children travelling with 2 (two) adults, aged 01 – 05 years are complimentary for sharing room.
Infants stay free of charge, cots are available at no cost.
6- 12 years old are charged IDR 325,000++ per night and Free for Rollaway Beds included breakfast
12 years and older are charged IDR 650,000++ per night and person for extra beds included breakfast.
3-12 year(s) 50% for All Inclusive Packages

Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by management.
Supplements will not be calculated automatically in the total costs and have to be paid separately at the hotel.

Babysitting service must be requested at least one day in advance. Please contact our receptionist for further information

Maximum capacity of extra beds/baby cots depends on the room type.
Deluxe Rooms : The maximum number of extra beds/children’s cots permitted in a room is 1.
Suite Rooms : The maximum number of extra beds/children’s cots permitted in a room is 2.

Important Notice:
Nyepi Religious Day
Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels.

Upcoming Silent Day: 25 March 2020

We offers transfers from the airport (surcharges may apply).
Please contact us with arrival details 72 hours prior to arrival.
*The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


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