FAQ

Hotel Nikko Bali Benoa Beach have created a list of Frequently Asked Questions, in order for you to get answers to your question as quick as possible. 

Where do we book rooms at the best price?

We have a very informative and competitive website that features many offers and packages.  We also work very closely with our Travel Industry Partners.
Check out our Special Offers, Package Deals and Rooms.

What advantages can I get booking directly from the hotel website?

You will receive the security of dealing directly with the hotel and receive the benefits noted on each package.

Click here to read more of why you should book directly.

Can I request a specific room/suite (preferred floor, etc)?

For all bookings made directly with us, we will do our best to meet your needs and requirements, but we cannot make any guarantees. 

 

How can I cancel my booking?

It depends on how you made your reservation. If it was made directly with the hotel then you can contact our Reservation Team.

If it was made with a 3rd party, such as Expedia, Bookingdotcom or a travel agent please contact them directly. 

 

How far in advance do I have to book?

To secure some great rates and your favorite room we suggest  you book as aerly as possible. 
We sometimes have last minute availability, but in general the earlier you book, the lower the room rate.

Check out our special offers and packages

 

Is it cheaper to book online?

We suggest you review our Book Direct  & Save information here

 

Can we book with you and cancel the reservation that was made through the agent and pay directly on arrival?

We work with many travel partners, each who have their own terms and conditions. 
We suggest you contact them about any cancellation fees that may apply.
Click here to find out more about booking direct with us. 

 

At what time is the check-in for the room?

Normal check-in is from 14:00

More helpful information available here

At what time is the check-out for the room?

Normal check out time is 12:00 noon

More helpful information available here

What are the reception opening hours?

Our hotel reception is staffed 24 hours.

Need to contact us click here

 

 

Is there an foreign exchange service at the reception desk?

Yes hotel guests can exchange currency at the official money changer in the lobby. open daily. Opening hours vary, please check while on-site.

 

 

Is breakfast included when I stay?

It depends on your rate that you’ve booked or the package you have purchased. 

For the deals that include breakfast, we offer a buffet breakfast at the Grand Bali Benoa Restaurant from 6:30 – 10:30

 

Are there gluten-free items on the menu?

Options are available. You can arrange this on request with the hotel. 

Check out our dining information here 

Can breakfast be served in my room?

Breakfast in room can be served through room service.

If you booked a room package inclusive of breakfast, additional charges may apply for room service/breakfast in room.

 

Is room service available? If so, at what times?

Yes room service is available 24 hours as per the prices on the in room directory. 

Breakfast is from 6:30 - 10:30
All Day Dining is from 11:00 - 23:00
Midnight Menu is from 23:00 - 6:00 

Click here to view our in room dining menu

 

 

How many bars does the hotel have?

Hotel Nikko Bali Benoa Beach has two bars. 

Click here for more information 

 

Do you provide lactose free milk in hotel ?

We can provide lactose milk based on request by the latest 2 days before arrival.

Does the hotel have internet connection?

For our guests we offer free Wi-Fi connection available in the room and all of the hotel common areas.

Click here to view our hotel faciliites 

What is the cancellation policy at the hotel?

It will depend on the deal or package you have booked. Best to check the policy at the time of booking. 

Click here for general booking policies

 

Is my credit card information safe on your website?

Like the majority of websites Hotel Nikko Bali Benoa Beach uses SSL encryption to protect any data that’s transmitted between a website and a shopper.

The SSL encryption requires a secure form of communication between a website and the consumer, known as HTTPS – where the ‘s’ stands for secure. This is indicated to the user in the URL which displays ‘https’ in place of the standard ‘http’.

It also shows the padlock symbol on the left-hand side of the URL bar which reassures people their data is secure when entering bank details or viewing their account online. 

Our payment gateway also has number of security controls and authentication in place to help prevent fraud, at various stages in the process (website, payment processor, bank). 
Click here to view our privacy policy 

Is it possible to pay with credit cards?

Yes, it is possible. We accept major credit cards (MasterCard, Visa, American Express). 

Which credit cards can be used for online payments?

All major credit cards (Mastercard, Visa, American Express).

 

If I want to book a room in your hotel as a gift, how do I arrange this?

Please contact our hotel Reservation team to arrange this service.
Click here to contact us

 

Can I book dinner for a guest staying in your hotel?

If you have a client or friend staying at our hotel, or you would like to come to have a meal in our hotel, you can pre arrange this by contacting us. 
Click here to contact us. 

 

Will my credit card be charged prior arrival ?

It will depend on the deal/package you have booked.

If unsure, please contact us here

Is there car parking spaces or a car park facilities at the hotel?

Our hotel has a private car parking and with valet service. 

What time is the swimming pool open?

The Swimming Pool hours are  from 8:00 until 20:00.  Pool towels are available to guests staying at Hotel Nikko Bali Benoa Beach free of charge.   

 

Are extra beds and baby cots available in the room?

Extra bed are available on request (with additional charge) for Deluxe Room, Ocean View Suite,Ocean View Suite and Premiere types only.

Additional charge for Extra Bed start from:
IDR 90,750 net / child (5 until 11.99 years old) / night / include daily breakfast.
IDR 786,500 net / Adults / night / 
IDR 968,000 net / Adults / night / include daily breakfast.
 

Baby cots are available on request and are free of charge. Not suitable for a child over the age 4 years. 

Adult means above 12 years old

 

Do children stay for free?

Yes, children up to the age of 4 years old stay for free (accompanied by an adult).

 

Is it possible to have a cot in the room? If so, at what price?

Yes, a baby cot is available upon request and it is free of charge.

 

Is a babysitter available and what is the cost?

Babysitters are available at hotel but must be booked at least 24 hours in advance.

The additional charge for Babysitting service (as of early 2019) is;
IDR 80,000 net/hour/ per child 
IDR 850,000 net/24 hours/child

The following transport fees apply for all bookings:
3 hours or more a flat fee of  IDR50.000
3 hours of less a flat fee of IDR100.000 

Cancelllation fees apply to bookings cancelled less than 5 hours before babysitter is due. 

Prices may change without notice. 

 

Is the access to the swimming pool for free ?

Swimming pool access is free for in-house guest.

Is there a hair dryer available in the room ?

Yes, we provide hair dryer in all guest rooms. 
We also have salon services available in our Spa. 
Click here to get more information 

Is it possible to arrange a playstation in the room ?

We regret to inform you that we are unable to setup playstation in the room. However we have playstation available in the Kids Club for children below 12 years old.

Click here for more information.

Is the Kids Club free of charge ?

Kids club is free of charge for children 5 until 11.99 (12) years old. For children below 5 years old, a parent or babysitter is needed to accompany the child.

Click here for more information on our kids club 

Do you have smoking and non-smoking rooms?

All rooms are non-smoking room. Guests can however smoke on their room balcony or terrace.

 

 

Do you have rooms that have services for those with disabilities?

At this stage our rooms do not have specific facilities for those with disabilities. 

Nevertheless with have ramps and lifts, making access to all the parts of the hotel readily available for persons with disabilities.

Do the bathrooms have a bath or shower?

All rooms have bathrooms, each fitted with separate bath and shower.

Click here to view our rooms. 

 

Which languages are spoken at Reception?

English and Indonesian. 

Is it possible to arrange for a tour guide?

Our Concierge team at Reception will be able to assist you. 

Check out  our helpful information 

 

 

Is a pick-up service available from the airport?

Yes, Hotel Nikko Bali offeres airport pick up service at an addtional charge. 

When booking direct you can select this service and provide flight details. 

You can also use our contact us for to request this service here
 

 

Can I rent car at the hotel or nearby?

For those that hold a valid international drivers license, or Indonesian drivers license itis possible to rent self drive cars.   
If you would prefer a car with driver this is possible too. 

Please contact our Concierge team at the Hotel reception for more information. 

 

Do I have to book tours in advance or can I do this during my stay ?

You can book tours in advance or during your stay directly at reception desk.

What is the maximum number of people allowed in Deluxe Room or Deluxe Garden ?

Maximum occupancy in Deluxe room or Deluxe Garden room is 3 Adults or 2 Adults with 1 Child.

Click here to view informaiton about all our rooms. 

What is the hotel’s beach like, and do I pay for access to it?

Hotel Nikko Bali Benoa Beach is an absolute Beach front property.  Access to the beach is free of charge – Beach chairs are reserved for hotel guests only.

Do I need to bring towels along or will these be provided during our stay ?

We provide our guests with towels in the room during your stay as well as pool towels, which can be collected at the pool service counter. 

My email has not been responded to what should I do?

We will always try to respond to emails as quickly as possible during normal business hours.  Please check our spam or junk folder  in case our email reponse ended up there. You can also chat our team through official website chat for fast response or you can contact us by phone at +62361 773577.

 

I sent a private message on Facebook, but I did not receive a response. What should I do ?

You can chat our team through official website for fast response or you can contact us at +62361 773577

How can I subscribe to receive news about Nikko?

You can sign up to get news from us on special offers and events here
You can also sign up to become a One Harmony Member.   Click here for more information. 

Do you have meeting rooms?

Yes we have three meeting rooms.  Our event co-ordinator would be available to work with you on your meeting plans.  Click here to view more information on our meeting space. 

Click here for more information

I want to hold my wedding at Nikko. How many people can you seat beachside ?

We can seat 100 people maximum on the beach side. You can browse the available wedding packages on our website  by clicking here or contact our team at s2@hotelnikkobali-benoabeach,com for a tailored request.

 

Are pets allowed in the hotel?

No pets are allowed.

 

How can I purchase a visa prior to my arrival ?

Please contact the Indonesian embassy in your home country.

Click here for more information

Visa On Arrival is provided to many countries, please check with your airline or click here for more information 

Is there a dress code in the hotel ?

While there is no official dress code, we remind guests that Hotel Nikko Bali Benoa Beach is a Resort property with restaurant and bars situated beachside and indoors.  Dress for comfort and the warm tropical weather.   

Can I cancel my booking because of force major ?

Please contact our Reservation team.

Do you have a guest loyalty or rewards program?

Yes, we do.  Hotel Nilkko Bali Benoa Beach One Harmony Points are earned only for hotel stays reserved through Okura Nikko Hotels Reservation Center or official websites, or directly with Nikko Bali Benoa Beach, Nusa Dua.

Click here for more information and to view the list of benefit. 

New to One Harmony ? Become a member by clicking here
To login as a member click here | To redeem points click here

 

Do you have visitors day passes?

Yes, we do. You can find the information here.