The health and safety of our guests and team members remain our top priority. In compliance with the safety standard from World Health Organization and Okura Nikko Hotels guidelines, we have partnered up with Diversey to develop and implement a new Cleanliness, Health, and Safety (CHS) Program. In addition, our hotel has received Cleanliness, Health, Safety, and Environmental Sustainability Standards certification from the Ministry of Tourism & Creative Economy and all hotel employees have been fully vaccinated against COVID-19.

The CHS program will include the implementation of the following preventive measures:

For Hotel Facilities

• Intensified cleaning on high touchpoints in guest rooms, restaurants, and public area.
• Upon arrival at the hotel, we have provided washbasin, soap, and hand towel at the porte-cochère for guests to wash their hands before entering the lobby area.
• Hand sanitizer is available at Reception Desk, which has been equipped with sneeze guard, and all the staff will be wearing face mask.
• Dedicated signs will be placed on the lobby floor to help all guests adhere to physical distancing requirement during the check-in process.
• Recommendation to use staircase instead of elevator to avoid sharing a closed space with other guests. Guests are not allowed to share 1 elevator with other parties.
• Contactless payment is available at our property.

For Restaurants

• Every guest is required to Check-In & Check Out the PeduliLindungi (Care Protect) QR barcode provided when entering and leaving restaurant to assist relevant government agencies in tracing & tracking to stop the spread of COVID-19.
• Guests’ body temperature will be checked and guests will be asked to use the hand sanitizer provided prior to entering the restaurant.
• Food & beverage menu will be provided through QR code to reduce high-touch points.
• Table setup and cutleries will be set after ordering the food and drinks.
• Service staff will be wearing face mask.
• Contactless payment is available at our property.

For Hotel Employees

• Every hotel employee is required to Check-In & Check Out the PeduliLindungi (Care Protect) QR barcode provided when entering and leaving Hotel premises to assist relevant government agencies in tracing & tracking to stop the spread of COVID-19.
• Cleanliness and Hygiene Standard certification by Diversey, a world-leading company specialized in professional cleaning and hygiene solutions.
• All employees are required to have body temperature check and wash their hands with soap before entering the hotel premise.
• Use of Personal Protective Equipment for staff, such as gloves, and face masks.
• Regular cleaning and sanitation for back of the house areas.
• All hotel employees have received Cleaning and Disinfecting Training by Diversey.
• ‘Cleanliness, Health, Safety Protocols for Covid-19 Management’ training certificate by BIMC Hospital.
• All hotel employees have been fully vaccinated against COVID-19.

For Hotel Guests

• Every guest is required to Check-In & Check Out the PeduliLindungi (Care Protect) QR barcode provided when entering and leaving hotel premises to assist relevant government agencies in tracing & tracking to stop the spread of COVID-19.
• All guests are asked to practice cough & sneeze etiquette: cover your nose and face area and sanitize your hands immediately afterward.
• Each guest will go through a body temperature check upon arrival, as well as prior to entering restaurants, kids club, and gym. If the body temperature exceeds 37.5 degree Celsius, guest will be escorted to our in-house clinic for further observation.

For emergency situations, guests will be referred to an international standard BIMC Hospital, located within 5-minutes by car-drive from the hotel and accepts major international insurance to cover the treatments with a specifically trained medical team. The hospital also provides both Rapid & PCR tests for COVID-19 at the hotel, which are currently listed as travel requirements in Indonesia.

The CHS program will be continuously reviewed and updated to stay current with the latest development on COVID-19. As the world prepares for the New Normal, we are committed to offer attentive and prompt service to help all of our guests transition to the new way of traveling after the pandemic.

To learn about operational changes on facilities and services we have made in response to COVID-19, please click here.

Our Partners and Certifications in CHS Program: